Project Management, Jobcards and more: Rocket’s Productivity Module

Rocket’s project management module is a versatile tool designed to help your business effectively plan, execute, and track projects. It offers a comprehensive suite of features to manage tasks, resources, and timelines.

Key Features:

• Task Management: Create, assign, and prioritize tasks, break them down into subtasks, and set deadlines.
• Project Planning: Define project goals, milestones, and deliverables.
• Resource Allocation: Assign team members to tasks, track their workload, and optimize resource utilization.
• Time Tracking: Monitor time spent on tasks, generate timesheets, and calculate project profitability.
• Collaboration: Enable real-time communication and collaboration among team members through comments, discussions, and file sharing.
• Project Budgeting: Set project budgets, track expenses, and monitor financial performance.
• Reporting and Analytics: Generate reports on project progress, resource utilization, and financial metrics.

Benefits:

• Improved Efficiency: Streamline project management processes and reduce manual tasks.
• Enhanced Collaboration: Facilitate teamwork and communication among project stakeholders.
• Better Resource Utilization: Optimize resource allocation and improve project performance.
• Increased Visibility: Gain real-time insights into project progress and potential issues.
• Enhanced Decision Making: Make data-driven decisions based on project performance metrics.

Rocket’s project management module is particularly useful to a business that handles multiple projects simultaneously, such as consulting firms, IT companies, and marketing agencies. By providing a centralized platform for project management, it helps improve overall project success and team productivity within your business

Rocket Helpdesk: Efficient Customer Support Management

Rocket Helpdesk is a customer support management tool designed to streamline and improve customer service operations. It’s part of the integrated Rocket suite, offering seamless integration with other modules like CRM, sales, and accounting.

Key Features:

• Ticket Management: Create, assign, and track support tickets efficiently.
• Customer Information: Access customer details, purchase history, and communication history.
• Knowledge Base: Build a self-service knowledge base to empower customers and reduce ticket volume.
• SLA Management: Set service level agreements (SLAs) and monitor performance.
• Email Integration: Manage customer inquiries directly from your email inbox.
• Team Collaboration: Enable efficient collaboration among support agents.
• Reporting and Analytics: Track key performance indicators (KPIs) to measure customer satisfaction and agent performance.

Benefits:

• Improved Customer Satisfaction: Resolve issues faster and provide excellent support.
• Increased Efficiency: Automate routine tasks and streamline support processes.
• Better Team Collaboration: Enhance communication and knowledge sharing among support agents.
• Data-Driven Insights: Utilize analytics to identify trends and improve customer service.
• Cost Reduction: Reduce support costs through efficient ticket management.

Rocket’s Helpdesk empowers your business to deliver exceptional customer support by providing the tools and information needed to resolve issues quickly and effectively.

Rocket Job Cards: A Foundation for Efficient Production

Rocket Job Cards are a crucial component of its Manufacturing module. They serve as digital work orders that detail the specific tasks required to produce a product or component.

Key Functions of Rocket Job Cards:

• Work Order Generation: Automatically created based on sales orders or production plans.
• Task Breakdown: Clearly outlines the steps involved in the production process, including operations, work centers, and responsible workers.
• Material Requirements: Specifies the necessary components and raw materials for each job.
• Time Tracking: Allows for the recording of time spent on each task, enabling accurate cost calculations.
• Quality Control: Includes checkpoints for quality inspections and approvals.
• Inventory Management: Updates inventory levels as materials are consumed and finished products are produced.
• Cost Tracking: Calculates the total cost of production, including labour, materials, and overheads

Benefits of Using Rocket Job Cards:

• Improved Efficiency: Streamlines production processes and reduces errors.
• Better Cost Control: Accurately tracks production costs and identifies areas for improvement.
• Enhanced Quality Control: Ensures products meet quality standards through defined checkpoints.
• Increased Visibility: Provides real-time insights into production progress and bottlenecks.
• Improved Decision Making: Supports data-driven decisions based on production performance metrics.

By utilizing Rocket Job Cards, your business can optimize their production processes, reduce waste, and improve overall efficiency.